What to include
Describe what happened, where it is, when it started, and whether the issue is affecting safety or ordinary use.
Resident support
Submit a clear maintenance request.
A useful request includes the home, location, problem, timing, and photos only when they help explain the issue without exposing private information.
A useful request includes the home, location, problem, timing, and photos only when they help explain the issue without exposing private information.
Email maintenanceWhen it is urgent
If there is immediate danger, call 911 or the appropriate emergency service first, then use the resident support channel provided for your home.